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European Engine Alliance (EEA) was established in 1996 as a joint venture between Cummins and two Fiat Group companies, Iveco N.V. and New Holland, which is now part of CNH Global N.V. The goal of the venture was to develop a new generation of 4, 5 and 6 L diesel engines. A decision was taken to outsource their network management as it was deemed the most cost effective solution to meet their requirements. They had a number of key requirements they wanted to fulfill which included providing inter site connectivity between a number of locations including one site in Italy, managing several local area networks and providing support for VPN users. They were looking for a management solution that proactively ensured their business could function efficiently across their multiple locations.
Present UK has a dedicated team of network engineers and help desk operatives with a depth of knowledge and commitment to our customers. EEA decided to accept our proposed network management solution and let our team manage their network.
The first task was to evaluate the existing network infrastructure and put in place an action plan to cover two key areas, provisioning the inter site connectivity and taking over the management of the local area networks. It was decided to put in place a MPLS solution for connectivity between four UK locations and to utilize an existing WAN connection back to the site in Italy. We were able to leverage our position in the market to provide flexible and cost effective solution for the bandwidth and connectivity required. Once the MPLS lines were in place our team of engineers setup the appropriate routing and firewall rules to allow the flow of the required traffic between the sites. They then followed a rigorous test plan to ensure minimal disruption for the customer and reduce the risk of problems when it was made live.
The second task was to take over the ongoing management of the network. Our team of engineers performed an analysis of the current infrastructure, making an inventory and network map of the equipment and how it was connected together. This was then used as a reference to identify areas of potential risk where equipment should be considered for upgrade and as a support document when an engineer needs to address the network. Our solution provides proactive monitoring which was put in place in the network. This helps identify potential issues before they become critical and trace problems quickly and efficiently when they arise. Equipment is maintained on a regular basis, keeping devices up to date with patches, prolonging their lifespan and ensuring they are operating as efficiently as possible. Our engineers are always available to action requests for new devices to join the network, support VPN connections and make configuration changes. When new equipment is required we are able to leverage our position in the market to procure hardware on behalf of the customer at competitive rates.
Using our online support and helpdesk system allows the customer to log problems and make requests that require one of our engineers to action. They are able to track their tickets and receive up to date information about the status of their request in an efficient manner.
The solution provided has given the customer a number of benefits;
- A comprehensive WAN connectivity solution
- Proactive monitoring
- Cost reductions
- Risk reductions
- Guaranteed support coverage and response