More Case Studies / White Papers
As one of our clients moved into a maintenance phase of a joint venture project, they were left facing a significant downsizing in the staffing levels but the task of maintaining all the existing applications and packaged solutions for the duration of the maintenance phase at their current levels.
This presented a unique problem as there were a limited number of suppliers willing to take on the legacy bespoke application management without significant investigation or re-engineering and all the additional expense that this would incur.
At Present, we were able to use our alternative approaches to broker a single-supplier solution using the services of previous employees and their experience of the applications along with our generic software maintenance offerings to create a service for the client which was both flexible and cost-effective.
By wrapping the different requirements with a management layer we were able to present a single interface which enabled the applications to be managed in a controlled and sustainable process which has ensured their continued operation and high availability. We have even been able to streamline some processes, generate missing documentation and procedural activities and been able to provide a reassuring level of reliability and quality of service.
This has provided the client with added benefits including:
- Single point of contact
- Skill and experience retention without financial risk
- A higher level of resilience and risk-avoidance than previously enjoyed
- Combination of multiple service sub-contracts into a single agreement
- Ability to benchmark against industry standards for annual comparison
- Variable term agreements to accommodate end-of-life activities